Studio Policy

New client

It is my policy to take the time necessary during your initial appointment to ensure you are starting your healthy hair journey on the right track with me as your stylist. You must select one of the First Time Client Packages for your initial visit. 

Appointment Booking

All appointments are to be booked online at My booking system is accessible 24/7 and available in real time. If no appointments are available at the time you wish, you can add yourself to the wait list, where you will be contacted if an appointment becomes available. (wait list is only available using the full version of the site or from a desktop) 

A valid credit/debit card is required to secure all appointments. Your card will be authorized and charged the deposit amount upon booking. Your deposit will go towards your service and the remaining balance is charged the day of your appointment. You are more than welcome to choose a different payment method at the end of your scheduled appointment.

All deposits and payments are processed through an SSL secured portal.


24 hour notice is required for cancellation. No Exceptions 

  • Within 24 hours prior: No charge
  • Same Day Cancellation: $25 
  • No call/ No show: Full Service Amount 


Deposits are non-refundable. In the event of a rescheduled appointment that falls within the 24 hour cancellation guidelines, deposits are applied to the new appointment service. 


Cash, debit, and all major credit cards are acceptable forms of payment.

Gratuity appreciated. 


Studio 119 is a quaint salon space that is reserved for clients receiving services only. We ask that you refrain from bringing guest to your appointment. This includes children. 

returning clients

If it has been more than 90 days since your last appointment, you are considered a returning client. You are required to select one of the services from the First Time Client Packages to re-acclimate your healthy hair journey. 

late arrival 

Arriving more than 15 minutes late to your scheduled appointment time may result in abbreviated service or rescheduling of your appointment to ensure each client including yourself receive attentive service. 

Appointment Prep

You should arrive to your scheduled appointment with your hair in "ready to be serviced" condition with the removal of any previous styles including but not limited to: excessively heavy grease/oil products, twist, braids, and extension installations. Add-on services are available for product build-up and extension removal and will be applied when deemed neccessary. A $25 prep fee will be accessed to services that requires excessive de-tangling. 

image release

During your visit I may take before and after photos/videos of your hair with your permission. By agreeing to have your photo/video taken by myself (Latoria Polite) for Brilliant Beauty, llc you are authorizing myself and Brilliant Beauty, llc to publish photographs and videos of you, your name, and likeness for use in print, online, and video based marketing as well as other company publications. You release and hold harmless Brilliant Beauty, llc from any reasonable expectation of privacy or confidentiality associated with the images specified. 

You acknowledge that your participation is voluntary and you will not receive financial compensation of any type associated with the taking or publication of photographs, videos, or participation in company marketing materials or other company publications. You acknowledge and agree that publication of said photos or videos confers no rights of ownership or royalties whatsoever. 

You hereby release Brilliant Beauty, llc, its contractors, employees, and any third parties involved in the creation of marketing materials from liability for any claims by me or any third party in connection in my participation. 

If you do not agree to these terms feel free to complete this form